General Questions
How does the, trial period work?
What is the normal period of a contract?
What happens if we are unable to commit to a twelve months contract?
Are you willing to sign a non-disclosure agreement (NDA)?
What is the best way to communicate with you?
Do you have samples of your work?
Do you have any testimonials or referrals?
How can I monitor the progress of my projects?
How soon can I have my own offshore team?
Would you provide me with an effort and cost estimate?
What size is your company?
Questions concerning Development
How much experience do your staff have?
How would you ensure my team are fully focused on my project?
Will a virtual employee work on more than one project?
How many hours will the Virtual Employee work on my projects in a week?
Billing, Payment & Rate
Does the rate include the skills of an entire team including project management?
Are there any additional charges?
How do I pay?
What are the billing cycle / payment terms?
What are your refund terms?
Value Added Services
How much input do you need from my organisation-developing detailed project specifications to ensure successful delivery?
Do you have someone who will outline my database infrastructure, determine scalability and performance?
Do you promote websites and provide search engine optimisation?
General Questions
How does the trial period work?
The trial period starts following an initial set up time (max 2 weeks). On completing the first four - twelve weeks, you should evaluate both performance and your overall experience of working with the company.
If you are unsatisfied, tell us and we will replace team members, and as a minimum complete projects at least to the value/amount you have paid.
This is a no risk method of building your development team. If you are happy with the results, you will have a tried and tested team you can always rely on. You will never have to worry about filling these roles again.
NB: The trial period does not cover the System Analysis service, or project management.
What is the normal period of a contract?
We aim to work with clients for at least 12 months. After this initial period, customers normally choose to support our association for years rather than months.
What happens if we are unable to commit to a twelve month contract?
You should be reasonably certain there is at least six months work to follow, but you only have to provide four weeks notice if your circumstances change.
Are you willing to sign a non-disclosure agreement (NDA)?
Yes, it is also part of our standard agreement. We sign NDAs with all our clients.
What is the best way to communicate with you?
We use email, Instant Messengers (MSN, Yahoo, AIM), Skype and the telephone.
Do you have samples of your work?
Yes, please email with your request for samples. .
Do you have any testimonials or referrals?
Yes, please email with your request for endorsements.
How can I monitor the progress of my projects?
We provide three channels which give you clear, project progress reports in various levels of detail:
1. Development log– All your work has a development log which logs all the work and time spent.
2.Blog – Each developer prepares a synopsis at the end of every day. They outline their activities and provide detailed records on various decisions taken. For example, if the developer had to choose from two different options while coding, he will make a note of the option selected, along with the reasoning behind his decision. This information enables you to see the thought pattern of the programmer and gives you the opportunity to keep his direction aligned with yours.
3. On-line Project Management Tool – Our developers built this tool to provide customers with a snapshot of project progress at any given time. Email and ask for an online demonstration.
4. On-line Tracking, - All work is logged into a tracking tool showing progress of each requirement or edit
How soon can I have my own offshore team?
We prefer a two week lead time, however, if you have an urgent requirement, please send an email or call one of our offices.
Would you provide me with an effort and cost estimate?
We do not work on a fixed-cost basis. Based on your requirements, we can give you a rough estimate (or "guesstimate" as we call it). But we work strictly on time-and-material basis. Working with us is like hiring a full time employee.
What size is your company?
100 plus employees.
Two Indian development centers in Delhi, and Gujarat
Questions Concerning Development
How much experience do your staff have?
On average, programmers have between two and three years experience, the project managers have between four and six. .
How would you ensure my team are fully focused on my project?
You receive an email every day showing status of each project, and you receive development logs and test results
Together, these communication channels maintain a high level of focus within your virtual workforce.
Will a Virtual Employee work for anyone else apart from us?
No, your team will be dedicated to your organisation and will not work on other customers projects -There are solely your full time, virtual Employees.
How many hours will the virtual Employees work on my projects in a week?
40 hours per week.
Billing, Payment and Rate
Does the rate include the skills of an entire team including project management?
Yes, a package of £2500 /month includes a two full time programmer, one part time supervisor, one part time designer and two part time quality assurance engineer or tester.
Are there any other charges?
There may be extra charges if you require resources that are not outlined within your Virtual Employee package. Any additional requirement will be clarified and agreed with you before any extra resource is used. For example, System Analyst, Business Analyst, Graphic Designer or System Architect and Project management
How do I pay?
Credit card, bank transfer or wire transfer. In rare circumstances - cheques
What are the billing cycle / payment terms?
Clients are invoiced every month in advance and payments are made by 15th of each month.
What are your refund terms?
Due to the nature of our arrangement, we are supplying you staff and effectively doing work you provide. However at any time in the first three months we will endeavour to complete any projects you commenced to the value you have paid us.
Value Added Services
How much input do you need from my organisation – developing detailed project specifications to ensure successful delivery?
We have System Analysts, Business Analysts and project managers. If you do not have enough time to provide specifications, one of our system or business analysts can do it for you. We treat outlining project specifications with the utmost importance.
A system or business analyst costs £15/hour. This is a discounted rate because we believe this is a key service to customer relationship building.
Do you have someone who will outline my database infrastructure and determine scalability and performance?
Yes, we have an experienced System Architect. If you would like to use his services, please email us or call one of our offices.
Do you promote websites and provide search engine optimisation?
Yes, we have a team dedicated to search engine optimisation. If you would like to use these services, please email us or call one of our offices.
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